Frequently Asked Questions

We collect and deliver throughout the whole of Cyprus. We do not deliver in the occupied areas of Cyprus.

In addition, we offer a complete Courier service between Greece and Cyprus and Worldwide.

Domestic (Cyprus to Cyprus): 1-2 work days

Between Greece and Cyprus: 1-3 work days

* Difficult to access areas and/or remote locations may require up to 5 work days. Learn more about Difficult to Access areas by contacting our Customer Service team.

*We will make every reasonable effort and will assume all necessary actions to achieve fast delivery as per our operations plan and the delivery times that are published on our Website. However, we have no liability whatsoever for delays in the collection, carriage or delivery of consignments or for any loss, special or consequential damage or loss of profit, physical damage, mis-delivery or non-delivery due to Force Majeure Events or unforeseen circumstances, which include, without limitation, accidents, severe weather conditions, disruptions/delays in modes of transportation, etc.

Your goods are insured up to the value of EUR 80,00 per consignment. Additional insurance coverage is available upon request (request and confirmation by email only) and at an additional fee.

Yes, all of your shipments are fully trackable via our website (Click Here to track)

Delivery of consignments with collection of their value (COD Service), is a standard service provided by Primewell. Your CODs are Guaranteed. The collected values are returned to our clients every Thursday or Friday for all deliveries completed by the previous Monday.

According to the IATA regulations, the charge for each shipment depends on its volume and its weight.

When the value of the dimensional weight (length x width x height in cm / 5000) of the shipment is greater than its actual weight, the charge of the shipment is based on the dimensional weight.


1 carton with an actual weight of 2 kg has the following dimensions: 35x40x25cm. (LxWxH).

The dimensional weight of the carton will be: 35x40x25/5000 = 7 kg.

As we can see, the dimensional weight is greater than the actual weight.

Therefore, the charge of this shipment will be based on the dimensional weight of 7 kg.

The Fuel Surcharge is an extra fee, determined as a percentage of the base rate, charged by most transport companies to allow for the fluctuating costs of fuel.

Most companies in Europe use an index-based surcharge that is adjusted weekly. Changes to the surcharge will be effective on Monday of each week. The surcharge will be based on the U.S. Gulf Coast (USGC) price for kerosene-type jet fuel as reported by the U.S. Energy Information Administration (EIA) for the week that is two weeks prior to the adjustment, rounded to the nearest cent.

Our rates include the current Fuel Surcharge rate but reserve the right to change the fuel surcharge rate, and therefore the shipping rate, without a prior notice.

All claims must be submitted to our company through an email to within 24 hours from the date of delivery.  A consignment that has sustained internal damage with no external signs of damage is due to poor internal packaging. No claims of this nature are accepted. However, if the consignments external package is damaged then the receiver will have to sign for the consignment as «damaged» upon delivery

Please download our General Terms of Transfer and our Obligations to Consumers:

  • Primewell Courier General Terms of Transfer
  • Primewell Courier Obligations to Consumers

For Primewell, the protection of our customers’ personal data is non-negotiable. Please download our GDPR-related policy here.

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