We were established as a freight forwarding company, focusing our activity on air, sea and land freight services.
Our services focus on small and medium size cargo and give you the required flexibility to meet your needs at a very competitive cost. Providing our own consolidation services or multi-country consolidation services for more complex shipments helps control freight costs and shipment times.
We operate a dedicated, company-owned fleet of vans in all main cities and villages. For the rest of Cyprus (remote locations) we use reliable partners that better suit your needs or the geographical particularities of our country.
Our mission is to provide customers with superior logistics solutions with high quality services at competitive pricing. This will be achieved through personal commitment from the management to the individual staff. Our ultimate goal is to create savings and improvements to our customers' supply chain.
Our company complies with the CMR, the United Nations treaty that establishes international rules for the carriage of goods by road. The CMR provides a legal framework for the international carriage of goods by road.
Storage, Stock control, Picking & Packing, Shipment Management, Distribution: Our company provides integrated transportation and storage services. We manage your shipments from storage to delivery to your end consumer.
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UNACCEPTABLE/FORBIDEN POSTAL ITEMS
We do not accept postal items which are prohibited for carriage according to the applicable laws and regulations. More specifically, we will not accept to transport the following:
The customer is responsible to ensure that the packaging is suitable for the safe transportation of the shipment.
Please note that labels such as «Fragile» and «Attention» do not substitute in any case the suitable packing and they only serve for warning purposes.
Do not use cloth sachets or bags.
Always use special materials to avoid content vibrations and motion and seal the shipment with the appropriate tape.
Please always make sure that the fragile materials are placed in the center of the package and are safely and carefully wrapped with a special material (example: bubble wrap)
CUSTOMER COMPLAINTS & CLAIMS
We will make every reasonable effort and will assume all necessary actions to address any customer complaints. Therefore, our customer service team will respond to your call and will record any requests or complaints so that the competent department gets informed accordingly and addresses the issue.
It is important to have ready available the shipment number for which you have called us. If you wish to send us your complaint, please send us the details to CS@PrimewellCourier.com
The Office of the Commissioner for Electronic Communications and Postal Regulation (OCECPR) operates as an Independent Service and handles consumer complaints which fall into its competences as provided by Law in the postal sector. The Commissioner, the employees dealing with the complaints and the Office as a legal entity, do not have any civil or criminal liability for any physical or moral loss which may arise during or after the dispute of a complaint. For the restoration of any personal property or moral damage from the providers, consumers should address to the competent courts.
The mission of the OCECPR is to promote the interests of consumers in terms of pricing, the availability of choice, the promotion of innovation and the development of the economy through the development of efficient competition, the control of the quality of services offered and the guarantee of the provision of a minimum set of Universal Services, both in the Electronic Communications market as well as in the Postal Services market.
To contact OCECPR or file a Complaint with OCECPR:
1 Andrea Chaliou St.
2408 Egkomi, Nicosia, Cyprus
E: firstname.lastname@example.org and email@example.com
PERSONAL DATA & GDPR
We believe that the protection of our customers’ personal data is of paramount importance. We therefore take the appropriate measures to protect the personal data we process from any loss, alteration, leakage, illegal transmission, or any other form of improper processing and ensure that the processing of your personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.
For any issue regarding the processing of personal data, please feel free to contact contact directly our Data Protection Officer at DPO@PrimewellCourier.com
The General Data Protection Regulation (EU) 2016/679 (GDPR) is aiming at the protection of individuals with regards to the processing of their personal data. The Commissioner for personal data protection is an independent public authority responsible for monitoring the implementation of GDPR and performs the duties and exercises the powers assigned by the GDPR or any other relevant law in complete independence. The Commissioner represents the Republic of Cyprus in the relevant bodies and committees of the European Union, the Council of Europe, and other International Organisations. Among other things, the Commissioner participates in the European Data Protection Board, which is composed of all Supervisory Authorities of EU Member States and the European Data Protection Supervisor, as well as by the European Commission.
To contact the Office of the Commissioner for Personal Data Protection:
Iasonos 1, 1082 Nicosia
Postal address: P.O.Box 23378, 1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565